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ELECTRICITY
Edison Programs to Help with
Power Bills December 2009
State of Utility System in Duarte June 2009
Energy Conservation Tips
Electrical Outage Update April 2009
Greening The Grid SCE Presentation March 2009
Edison Presentation on Service Reliability August 2008
Southern California Edison (SCE) is the electrical service provider for the City
of Duarte and has served its residents since the City's incorporation in l957.
The company helps customers save money with rebates and award-winning energy
efficiency programs. It also has several programs that provide discounts and
financial assistance for those customers who are experiencing difficulty paying
their monthly bills.
SCE is currently the nation’s leading purchaser of renewable energy and, in
2008, bought 80 percent of the solar energy produced in the U.S. for its
customers. An Edison International company, SCE is one of the nation’s largest
electric utilities. Based in Rosemead, SCE has been providing electrical service
for more than 120 years and services a population of more than 13 million in 180
cities across a 50,000-square-mile area of Central, Coastal and Southern
California.
To request new or turn off service, please contact Edison at 800-648-8123. SCE
does not provide 100% reliability and there are still potentials for power
outages to occur. To report a power outage, residents are encouraged to call SCE
at 1-800-611-1911. To file a claim with the Edison Company due to a power
outage, visit their website at www.sce.com/claims or mail/fax a letter to Edison
describing the nature and extent of the claim. Include the date, time, and
location of damage, and your name, address, account number ,and daytime
telephone number.
GAS
Gas Company Assistance
SEWAGE
Sewage Spill Reporting Protocols
WATER
Free Water Usage Analysis Available to Homeowners
September 2009
Duarte Residents Testify at Public Utilities June 2009
Sample Letter to Protest Rate Increase June 2009
Duarte's Water Conservation Request June 2009
Water Quality Letter June 2009
Water Quality Report June 2009
Public Hearing about Water Rates May 2009
Upper San Gabriel Valley Water Presentation to City Council in April 2009
Investing in the Duarte Water System Presentation California American Water,
March 2009
April 2009 Newsletter
April 2009 Press Release About Swine Flu
History
California American Water is an investor-owned water utility with more than 40
years of experience in providing a high-quality reliable water supply to the
cities that make up the Los Angeles service district. The Los Angeles service
district is divided into thee service areas – Baldwin Hills, Duarte and San
Marino.
Source
The majority of the water serves in the Los Angeles district is groundwater,
pumped from the region’s main and central basins. To supplement groundwater
supplies, California American Water also delivers imported water from Northern
California and the Colorado River. All water served by California American Water
adheres to all state and federal water quality standards.
Local Service Area
California American Water provides service to about 28,000 households and
businesses, or a population of about 100,000 people in the cities of Bradbury,
Duarte, El Monte, Irwindale, Monrovia, Rosemead, San Gabriel, San Marino and
Temple City, as well as unincorporated portions of Los Angeles County and the
Baldwin Hills area. It is these communities that comprise the Los Angeles
service area.
Twenty-seven employees maintain and operate the Los Angeles district’s water
system.
California American Water provides approximately 21.5 million gallons of water
each day to the service area.
Regulation
Water Rates for the Los Angeles district are determined by the California Public
Utilities Commission (CPUC) through a process call a General Rate Case.
Investor-owned utilities, like California American Water, are required to file
rate cases every three years.
A rate case is an open-book review by the CPUC. In a rate case, California
American Water forecasts its costs for the next three years. It estimates total
revenue to cover those costs, including a reasonable rate of return on capital
investments. That rate of return is established by the CPUC and is not
guaranteed.
Conservation
Currently, California American Water encourages customers to conserve water
through two means -- tiered rate structure and the implementation of voluntary
conservation measures.
Tiered rates are designed to reduce water usage and give you more control over
your water bill – high-water using customers pay a higher rate for each unit of
water and low-water-using customers pay a lower rate.
March 1, 2009 California American Water implemented a voluntary conservation
program aimed at reducing water usage for our Southern California operations
which include our service areas in San Diego, Los Angeles, and Ventura counties.
California American Water’s voluntary conservation program is aimed at reducing
water usage and encourages all consumers -- residential, business and other
customer classifications -- to help reduce water use in the community by
voluntarily ending non-essential or unauthorized water use.
The voluntary program is the first step in what could lead to mandatory water
conservation measures if voluntary efforts are unsuccessful in stabilizing
California’s water supply.
The measures were deemed necessary as the state heads into the critical summer
months of what might be the most severe drought year in Californian history.
The company issued its voluntary program in accordance with its Rule 14.1, which
has been approved by the California Public Utilities Commission.
California American Water encourages all consumers to voluntarily end
non-essential or unauthorized water uses including:
- Use of water through any connection when the utility has notified the
customer in writing to repair a broken or defective plumbing, sprinkler,
watering or irrigation system and the customer has failed to make such
repairs within five days after receipt of such notice.
- Use of water which results in flooding or run-off in gutters, waterways,
patios, driveway, or streets.
- Use of water for washing aircraft, cars, buses, boats, trailers or other
vehicles without a positive shut-off nozzle on the outlet end of the hose.
Exceptions include washing vehicles at commercial or fleet vehicle washing
facilities operated at fixed locations where equipment using water is
properly maintained to avoid wasteful use.
- Use of water through a hose for washing buildings, structures,
sidewalks, walkways, driveways, patios, parking lots, tennis courts, or
other hard-surfaced areas in a manner which results in excessive run-off or
waste.
- Use of water for watering streets with trucks, except for initial
wash-down for construction purposes (if street sweeping is not feasible), or
to protect the health and safety of the public.
- Use of water for construction purposes, such as consolidation of
backfill, dust control, or other uses unless no other source of water or
other method can be used.
- Use of water for more than minimal landscaping in connection with any
new construction.
- Use of water for outside plants, lawn, landscape, and turf areas more
often than every other day, with even numbered addresses watering on even
numbered days of the month and odd numbered addresses watering on the odd
numbered days of the month, except that this provision shall not apply to
commercial nurseries, golf courses, and other water-dependent industries.
- Use of water for watering outside plants and turf areas using a
hand-held hose without a positive shut-off valve.
- Use of water for decorative fountains or the filling or topping off of
decorative lakes or ponds. Exceptions are made for those decorative
fountains, lakes, or ponds which utilize recycled water.
- Use of water for the filling or refilling of swimming pools.
- Service of water by any restaurant except upon the request of the
patron.
California American Water has conservation kits available for all of its
customers. If a customer would like a free water conservation kit, please ask
them to contact their local California American Water office.
Community Involvement
California American Water is an active partner in the Los Angeles District.
Whether it’s a Chamber of Commerce mixer at the Huntington Gardens or the Summer
Concert in the Park in Duarte, employees are there to reinforce the conservation
message and answer customer questions. The Los Angeles district also is an
active sponsor to a number of charitable organizations in the community it
serves and in 2008 was a proud sponsor of the City of Hope’s Walk for Life.
Contact
If you have any questions concerning your service, the amount of your bill, or
would like information on bill payment centers please call our 24-hour customer
service center.
California American Water
Customer Service
(888) 237-1333
www.californiaamwater.com
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